We are committed to ensuring the 100% satisfaction of our art collectors!
Once you’ve received an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.
You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.
** Please note, artworks that have been altered i.e (stretched, cropped, and/or modified) after purchase are not returnable.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned.
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork.
***Do not ship the artwork before contacting us first.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please contact us here to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Email This email address is being protected from spambots. You need JavaScript enabled to view it. to complete the return process.
Once the piece safely reaches the artist, We will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
****Additional shipping fees may apply for international returns.****
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please email This email address is being protected from spambots. You need JavaScript enabled to view it. to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to This email address is being protected from spambots. You need JavaScript enabled to view it..
Step 4 - A gallery support representative will contact you to discuss next steps.